Beta/Early Access Program This API is in the Beta/Early Access Program and is still under development. If you are interested in using this API, please contact your Customer Success Manager or Account Manager. Participation in this pilot program is at the discretion of Product Management and not guaranteed. Use of this API outside of the program is prohibited.After reading through this guide, check out the API Reference to see all available API requests.
To start using the Vonage Contact Center Agent Webhooks API you must have completed the following tasks:
- Sign up for a Vonage Contact Center account. Find more information about how to do this at Vonage Cloud Contact Center.
- Get your client credentials from the Vonage Contact Center, adding the admin:read and admin:write scopes.
- Use your client credentials to get your bearer access token. You must use your bearer access token to send API requests. The Authentication section contains information about getting your bearer access token.
The root URL for the Webhooks API is https://***.api.newvoicemedia.com/webhooks, where *** represents a regional subdomain. URLs in the example code use *** in place of the region.
Region | URL subdomain | Base URL |
|---|---|---|
| EMEA | emea | https://emea.api.newvoicemedia.com |
| USA | nam | https://nam.api.newvoicemedia.com |
| APAC | apac | https://apac.api.newvoicemedia.com |