If WebRTC is turned on in your chosen agent experience and your initial state is set to Ready, you may receive a call before you, your agent experience, or WebRTC are ready. If you log in to your agent experience before you are ready to use it, you should set your initial state to either Ready (Offline) or Away, for example. If you cannot set your initial state, contact your supervisor for help.
Manage space
Manage content
Integrations