_ExcerptAPIIPMMappingObjectCreateUpdate
mappingName
Type | Required | Example |
---|---|---|
String | True | Map sales webchat |
A name for the mapping. The name is unique in the account.
mappingDescription
Type | Required | Example |
---|---|---|
String | True | Links sales webchat to sales interaction plan |
A description of the mapping, describing its purpose.
interactionPlanId
Type | Required | Example |
---|---|---|
String | Optional | 4556d0fc-335d-4f19-b764-b5aa3bf7ba4a |
The ID of the interaction plan linked to this mapping.
dataSources
Type | Required | Example |
---|---|---|
Object | Optional | { "name" : "mapping version" , "value" : "3" } |
Data sources that will be created for interactions created using this mapping.
name.
The value used to reference the data source.value.
The initial value of the data source.
toAddresses
Type | Required | Example |
---|---|---|
Array | Optional | [ "+441234567890", "+449876543210" ] |
An array of one or more addresses that represent contact information used to identify and reach the contact center. They could be in the form of a phone number, email address, social media handle, or other, depending on the channel of communication.