Vonage Contact Center APIs

Every time you make a request to a VCC API, you will need to identify yourself using a bearer access token. Get a bearer access token using the Authentication API.

To find out how to get yourself a token, you’ll need to take a look here: How to authenticate with a Vonage Contact Center (VCC) API.

Vonage Contact Center's Agent Availability API enables you to query the availability of agents based on required skills. Agent availability is grouped by the following presence categories: Ready, Away, Extended Away and Logged Out.

Want to know more? Visit Agent Availability API.

Vonage Contact Center's Agents API enables you to set and get agent’s presence.

For Agents API documentation, see Agents API.

Vonage Contact Center's Conversation Analyzer API enables you to access data about the contents of the conversations your agents had with your customers.

Sound interesting? Take a look at the Conversation Analyzer API documentation here: Conversation Analyzer API.

Vonage Contact Center's Insights Stats API provides you with all the data you need to keep track of activity in VCC. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.

To view Insights Stats API documentation, head over to Insights Stats API.

Vonage Contact Center's Interaction Content API enables you to search for interactions and download the related interaction content, such as call or screen recordings, transcripts, and call recording categorizations.

For Interaction Content API documentation, go to Interaction Content API.

Vonage Contact Center's Interaction Content Export API enables you to schedule an export of interaction content from Vonage Contact Center to an external storage provider.

For Interaction Content Export API documentation, go to Interaction Content Export API.