Setting disposition codes for Vonage Contact Center in Salesforce
Before, during and after handling a voice interaction, and while a customer detail record is displayed on screen, you can set a disposition code for the interaction.
To set the disposition code, select the appropriate value in the disposition code field in the Log a Call area in the customer details record.
If enforced disposition codes are enabled and configured for your account, you must provide a disposition code before you can move on to the next interaction. If you try to proceed without setting one, an alert will appear, requiring you to enter a code.
If disposition codes are not enforced, the system will still prompt you if no code is provided, but you can dismiss the alert and continue.
For information about disposition codes and the enforced disposition codes feature, see Disposition codes for Vonage Contact Center in Salesforce.