Release notes for the WebRTC for Vonage Contact Center extension

Owned by Helen Griffith
Last updated: May 15, 2023

Version 3.24.36

  • Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.35

  • Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.33

  • Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.27

  • Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.22

  • Fixed: A problem in which, even after fixing a faulty audio device, you couldn't accept calls on that (no longer faulty) device. You can now accept calls on a previously faulty device that has been fixed.

Version 3.24.19

  • Added: Improved logging.

Version 3.24.16

  • Fixed: A rare case where a new call can get stuck in a ringing state.

Version 3.24.13

  • Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.11

  • Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.7

  • Fixed: A rare and specific issue which caused the extension to become unresponsive.

Version 3.24.6

  • Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.5

  • Updated: Updated SDK from WebRTC provider.

Version 3.23.4

  • Release: Initial release to Microsoft Edge Add-on store
  • Fixed: A situation that can cause an agent to incorrectly appear to be on a call.

Version 3.23.1

  • Updated: Updated SDK from WebRTC provider.

Version 3.22.5

  • Fixed: DTMF feedback tones not playing for some users.
  • Updated: End call tone has been improved and can now be disabled.

Version 3.21.0

  • Update: Added disconnection tone so agents can hear when calls disconnect.
  • Fixed: Resolved a rare case where a call fails as the user is trying to answer.

Version 3.19.20

  • Fixed: Changed DTMF tones to be a single monotone to prevent issues when joining conference solutions.

Version 3.19.18

  • Fixed: An issue in which incorrect computer time could cause authentication issues.

Version 3.19.17

  • Fixed: A rare case in which the extension could become unresponsive due to an authentication issue.

Version 3.19.12

  • Fixed: Issue in which the extension could become unresponsive due to prolonged network outage or extended periods of computer sleep.

Version 3.19.8

  • Fixed: Rare possibility of missing call buttons if you were temporarily disconnected from our server.
  • Added: Enhanced metrics around disconnections.

Version 3.19.2

  • Fixed: Improved WebRTC connection reliability.

Version 3.17.11

  • Update: Security update for some third party libraries to patch their CVEs

Version 3.17.7

  • Updated: Web SDK from our SDK provider.
  • Updated: Improved diagnostic logging capabilities.

Version 3.17.0

  • Reverted 3.16.4 release (back to 3.16.1 code)

Version 3.16.4

  • Updated: Web SDK from our WebRTC provider.

Version 3.16.1

  • Updated: Web SDK from our WebRTC provider.

Version 3.15.19

  • Fixed: Rare scenario where the icon was not correctly indicating login state.

Version 3.15.16

  • Fixed: Auto-answer settings were displaying incorrectly when overridden at the account level.

Version 3.15.10

  • Updated: Web SDK from our WebRTC provider.
  • Updated: Improved remote diagnostic capabilities.

Version 3.14.5

  • Updated: Vonage branding and styling.

Version 3.12.2

  • Updated: Web SDK from our WebRTC provider.

Version 3.11.0

  • Fixed: An issue with Chrome 78 on Windows causing broken drop down selectors in the options page. To resolve this the page now loads in a new tab.

Version 3.10.0

  • Updated: Web SDK from our WebRTC provider.

Version 3.9.3

  • Fixed: Auto Gain Control settings are correctly applied on new calls
  • Fixed: Prevented the possibility of extension updates being applied during an active call
  • Updated: Improved remote diagnostic capabilities

Version 3.7.1

  • Updated: Web SDK from our WebRTC provider.

Version 3.7.0

  • Updated: Improved logic around nearest data-centre for one of our WebRTC providers to further reduce latency on calls

Version 3.6.1

  • New: Primary Ringing Audio volume is now configurable. For more information, see Using ContactPad with WebRTC.
  • Fixed: Intermittent issue that caused the WebRTC extension to get stuck in an incorrect call state.

Version 3.5.12

  • Updated: Web SDK from our WebRTC provider.
  • Updated: Finer grained control over debug logging from our WebRTC providers, using the  account toggle.

Version 3.5.5

  • Fixed: Minor bug fixes
    • Resolved an issue where the Accept/Reject buttons can be clicked too many times
    • Resolved an issue where the WebRTC Extension may fail to connect to our WebRTC provider

Version 3.5.2

  • Updated: Improved user experience when Auto-Answer is enabled

Version 3.4.0

  • Updated: Ringtones enhanced for improved clarity

Version 3.2.0

  • Updated: primary and secondary ringing audio
  • Fixed: Minor bug fixes
    • Resolved an intermittent issue with secondary ringing audio delay

Version 3.0.1

  • Updated: Authentication token refresh mechanism
  • Updated: Connection between ContactPad and the Chrome Extension
  • Updated: Web SDK from our WebRTC provider.

Version 2.12.4

Version 2.11.2

  • Reverted 2.10.0 release (back to 2.7.4 code)

Version 2.10.0

Version 2.7.4

  • Fixed: Minor bug fixes
    • Minor performance improvement of the application
  • Updated: Web SDK from our WebRTC provider.

Version 2.6.10

  • Fixed: Minor bug fixes
    • Resolved an intermittent issue where secondary ringing audio fails to play on Chrome M72.

Version 2.6.9

  • Fixed: Minor bug fixes
    • Resolved an issue with over communication between ContactPad and the extension.

Version 2.6.6

  • Updated: Web SDK from our WebRTC provider.

Version 2.6.2

  • New: Auto Answer settings can now be overridden by Supervisors

Version 2.5.2

  • Fixed: Issue with expired authentication tokens not being renewed, this resolves several connection issues with our WebRTC provider.
  • Updated: Extended logging available per user or account

Version 2.2.2

  • New: Increased logging and telemetry for failures between the client and WebRTC provider.
  • Updated: Web SDK from our WebRTC provider.

Version 2.0.8

  • New: More logging added for audio input devices.

Version 2.0.7

  • New: Added extra device logging on accepting a call and on device change detection. (Requires verbose logging in chrome.)

Version 2.0.6

  • New: Added support for new Vonage Contact Center URLs

Version 2.0.5

  • Fixed: Minor bug fixes
    • Non default output devices fail to ring
    • Improved logging

Version 2.0.3

  • New: Rebranding Extension
  • New: Added ability to select check boxes in Option page by clicking the option's label
  • New: Added link in the popup page to the Release Notes (over the version number)
  • Fixed: Minor bug fixes
    • Extension would occasionally temporarily disconnect after refreshing Contact Pad or browsing with a single embedded Contact Pad
    • Performance improvements related to audio device selection

Version 1.0.2

  • Fixed: Minor bug fixes
    • Fixed the ability to select default output audio device

Version 1.0.1

  • Fixed: Minor bug fixes
    • Updated extension icon

Version 1.0.0

  • New: First official release of the extension
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