Release notes for the WebRTC for Vonage Contact Center extension

Version 3.24.36

• Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.35

• Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.33

• Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.27

• Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.22

• Fixed: A problem in which, even after fixing a faulty audio device, you couldn't accept calls on that (no longer faulty) device. You can now accept calls on a previously faulty device that has been fixed.

Version 3.24.19

• Added: Improved logging.

Version 3.24.16

• Fixed: A rare case where a new call can get stuck in a ringing state.

Version 3.24.13

• Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.11

• Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.7

• Fixed: A rare and specific issue which caused the extension to become unresponsive.

Version 3.24.6

• Updated: Security update to patch vulnerabilities in some third-party libraries.

Version 3.24.5

• Updated: Updated SDK from WebRTC provider.

Version 3.23.4

• Release: Initial release to Microsoft Edge Add-on store
• Fixed: A situation that can cause an agent to incorrectly appear to be on a call.

Version 3.23.1

• Updated: Updated SDK from WebRTC provider.

Version 3.22.5

• Fixed: DTMF feedback tones not playing for some users.
• Updated: End call tone has been improved and can now be disabled.

Version 3.21.0

• Update: Added disconnection tone so agents can hear when calls disconnect.
• Fixed: Resolved a rare case where a call fails as the user is trying to answer.

Version 3.19.20

• Fixed: Changed DTMF tones to be a single monotone to prevent issues when joining conference solutions.

Version 3.19.18

• Fixed: An issue in which incorrect computer time could cause authentication issues.

Version 3.19.17

• Fixed: A rare case in which the extension could become unresponsive due to an authentication issue.

Version 3.19.12

• Fixed: Issue in which the extension could become unresponsive due to prolonged network outage or extended periods of computer sleep.

Version 3.19.8

• Fixed: Rare possibility of missing call buttons if you were temporarily disconnected from our server.
• Added: Enhanced metrics around disconnections.

Version 3.19.2

• Fixed: Improved WebRTC connection reliability.

Version 3.17.11

• Update: Security update for some third party libraries to patch their CVEs

Version 3.17.7

• Updated: Web SDK from our SDK provider.
• Updated: Improved diagnostic logging capabilities.

Version 3.17.0

• Reverted 3.16.4 release (back to 3.16.1 code)

Version 3.16.4

• Updated: Web SDK from our WebRTC provider.

Version 3.16.1

• Updated: Web SDK from our WebRTC provider.

Version 3.15.19

• Fixed: Rare scenario where the icon was not correctly indicating login state.

Version 3.15.16

• Fixed: Auto-answer settings were displaying incorrectly when overridden at the account level.

Version 3.15.10

• Updated: Web SDK from our WebRTC provider.
• Updated: Improved remote diagnostic capabilities.

Version 3.14.5

• Updated: Vonage branding and styling.

Version 3.12.2

• Updated: Web SDK from our WebRTC provider.

Version 3.11.0

• Fixed: An issue with Chrome 78 on Windows causing broken drop down selectors in the options page. To resolve this the page now loads in a new tab.

Version 3.10.0

• Updated: Web SDK from our WebRTC provider.

Version 3.9.3

• Fixed: Auto Gain Control settings are correctly applied on new calls
• Fixed: Prevented the possibility of extension updates being applied during an active call
• Updated: Improved remote diagnostic capabilities

Version 3.7.1

• Updated: Web SDK from our WebRTC provider.

Version 3.7.0

• Updated: Improved logic around nearest data-centre for one of our WebRTC providers to further reduce latency on calls

Version 3.6.1

• New: Primary Ringing Audio volume is now configurable. For more information, see Using ContactPad with WebRTC.
• Fixed: Intermittent issue that caused the WebRTC extension to get stuck in an incorrect call state.

Version 3.5.12

• Updated: Web SDK from our WebRTC provider.
• Updated: Finer grained control over debug logging from our WebRTC providers, using the Extended Logging for WebRTC Chrome extension account toggle.

Version 3.5.5

• Fixed: Minor bug fixes
  • Resolved an issue where the Accept/Reject buttons can be clicked too many times
  • Resolved an issue where the WebRTC Extension may fail to connect to our WebRTC provider

Version 3.5.2

• Updated: Improved user experience when Auto-Answer is enabled

Version 3.4.0

• Updated: Ringtones enhanced for improved clarity

Version 3.2.0

• Updated: primary and secondary ringing audio
• Fixed: Minor bug fixes
  • Resolved an intermittent issue with secondary ringing audio delay

Version 3.0.1

• Updated: Authentication token refresh mechanism
• Updated: Connection between ContactPad and the Chrome Extension
• Updated: Web SDK from our WebRTC provider.

Version 2.12.4

• New: "Periodic Extension reloading". For more information, see Using ContactPad with WebRTC.
• Updated: Web SDK from our WebRTC provider.

Version 2.11.2

• Reverted 2.10.0 release (back to 2.7.4 code)

Version 2.10.0

• New: "Periodic Extension reloading". For more information, see Using ContactPad with WebRTC.
• Updated: Web SDK from our WebRTC provider.

Version 2.7.4

• Fixed: Minor bug fixes
  • Minor performance improvement of the application
• Updated: Web SDK from our WebRTC provider.

Version 2.6.10

• Fixed: Minor bug fixes
  • Resolved an intermittent issue where secondary ringing audio fails to play on Chrome M72.

Version 2.6.9

• Fixed: Minor bug fixes
  • Resolved an issue with over communication between ContactPad and the extension.

Version 2.6.6

• Updated: Web SDK from our WebRTC provider.

Version 2.6.2

• New: Auto Answer settings can now be overridden by Supervisors

Version 2.5.2

• Fixed: Issue with expired authentication tokens not being renewed, this resolves several connection issues with our WebRTC provider.
• Updated: Extended logging available per user or account

Version 2.2.2

• New: Increased logging and telemetry for failures between the client and WebRTC provider.
• Updated: Web SDK from our WebRTC provider.

Version 2.0.8

• New: More logging added for audio input devices.

Version 2.0.7

• New: Added extra device logging on accepting a call and on device change detection. (Requires verbose logging in chrome.)

Version 2.0.6

• New: Added support for new Vonage Contact Center URLs

Version 2.0.5

• Fixed: Minor bug fixes
  • Non default output devices fail to ring
  • Improved logging

Version 2.0.3

• New: Rebranding Extension
• New: Added ability to select check boxes in Option page by clicking the option's label
• New: Added link in the popup page to the Release Notes (over the version number)
• Fixed: Minor bug fixes
  • Extension would occasionally temporarily disconnect after refreshing Contact Pad or browsing with a single embedded Contact Pad
  • Performance improvements related to audio device selection

Version 1.0.2

• Fixed: Minor bug fixes
  • Fixed the ability to select default output audio device

Version 1.0.1

• Fixed: Minor bug fixes
  • Updated extension icon

Version 1.0.0

• New: First official release of the extension