Vonage Contact Center - Auto Call Recording user
The Vonage Contact Center - Auto Call Recording user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based call recording. The permission set gives agents read-only access to the required mapping objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based call recording, see Configuring prefix-based call recording and Configuring field-based call recording.
Object settings
Vonage Prefix Mappings
Tab Settings
Available | Visible |
|---|---|
Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
Field Permissions
Field name | Read | Edit |
|---|---|---|
Call Recording Enabled | ||
Call Recording Participants |
Vonage Field-Based Mappings
Tab Settings
Available | Visible |
|---|---|
Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
Field Permissions
Field name | Read | Edit |
|---|---|---|
Call Recording Enabled | ||
Call Recording Participants | ||
Value |
Apex Class Access
Class name | Enabled |
|---|---|
VCCCore.OutboundCallSettingsProvider | |
VCCCore.SelectCallRecordingByNumberPrefix | |
VCCCore.SelectCallRecordingByField | |
VCCCore.SelectCallRecordingWithLegacyApex |