Used by Progressive dialing and Configuring progressive dialing If progressive dialing is enabled and configured for your account: When an agent ends a Connect call, Connect determines whether to automatically progress to the agent's next call. Connect automatically progresses to the agent's next call in the following scenarios: Connect does not automatically progress to the next call if the agent's last call was not connected and the agent has not dialed every number in the customer detail record. The agent can continue working with the call, perhaps making a call to another number in the customer detail record.
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