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NewVoiceMedia and Desk.com integration

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Created by Helen Griffith, last modified on Feb 01, 2018

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You can integrate NewVoiceMedia into your existing Desk.com to give agents a single desktop to work from. After you configure NewVoiceMedia within Desk.com, ContactPad is available in Desk.com. Integrating NewVoiceMedia with Desk.com provides basic telephony features with inbound screen pops, outbound Click to dial, and call logging.

What can we help you with today?

Using

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Making an outbound Click to dial call in Desk.com using NewVoiceMedia
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Creating a new Desk.com customer record
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Receiving an inbound call in Desk.com using NewVoiceMedia
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Using ContactPad in Desk.com
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Using NewVoiceMedia with Desk.com

Making and receiving calls

Configuring

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Configuring NewVoiceMedia with Desk.com

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