In some areas of the VCC Admin Portal, a specific applet name or display name of the type of applet is not used. Instead the type of applet's internal name appears.
| Applet internal name | Applet display name |
|---|---|
ACD | ACD |
Announcement | Announcement |
AudioCollection | IVR Collect Audio |
Callback | Callback |
CallDivert | Call Connect Router |
CallForward | Call Forward |
CallRecording | Call Recording |
CheckCRMData | Check CRM Data |
CheckIVRDigit | Check IVR Digit |
CheckIVRString | Check IVR String |
CLIRouting | Router - CLID List |
CommandRunner | Command Runner |
CrmBasedRouting | CRM Based Router |
CRMCallDivert | CRM Call Connect Router |
CRMSms | CRM Send SMS |
CRMTakeMessage | CRM Take Message |
DataAnnouncer | Data Announcer |
DataRetriever | Data Connector |
DataRouter | Data Router |
DialInConfig | Dial In Config |
DialledNbrRouter | Dialled Number Router |
DigitCollection | IVR Collect Digit |
DigitStringCollection | IVR Collect Digit String |
Send E-mail | |
GeoCliRouting | Router - Geographic CLID |
HTTPPOST | Send HTTP POST |
Link | VoiceXML - Remote App |
MaxCallTime | Set Max Call Time |
Menu | Menu - Tone |
MessageTake | Take Message |
PercentageAllocator | Router - Percentage |
Priority | Queue - Set Priority |
Queue | Queue - in Network |
RouteonCRMData | Route on CRM Data |
Router | Router - Time Based |
RouteStoredPreference | Router - Stored Preference |
| SelfServiceTransferToPCI | Self Service Transfer To PCI |
SendCollectedData | IVR Send Questionnaire |
SetDigit | IVR Set Menu Digit |
SetServiceLevelAgreement | Set SLA |
SetStoredPreference | Set Stored Preference |
SetString | IVR Set Menu String |
SetWhisper | Set Whisper |
Shim | Shim Calling |
SkillTagger | Skill Tagger |
SMS | Send SMS |
SOAPint | SOAP Interaction |
TransferCall | Transfer Call |
TransferToPCI | Transfer To PCI |
VoiceMenu | Menu - Voice |