Used by Progressive dialing and Configuring progressive dialing
If progressive dialing is enabled and configured for your account:
When an agent ends a Connect call, Connect automatically sets the disposition code for the call based on the outcome of the call.
- The disposition code determines what Connect does next. Disposition codes indicate which of the following tasks Connect will perform:
- Continue to next record.
- Continue to next call.
- Stay on current record.
If the agent's last call does not have an applicable disposition code Connect stays on the current record.