Applets are the building blocks of your interaction plan.
To edit an existing applet, perform the following steps:
- Go to Interaction Architect. For information on accessing Interaction Architect, see Accessing Interaction Architect.
In the Phone Number Configuration section, optionally filter the list of available telephone numbers and named routes. Select the number or named route for which you are creating the interaction plan. Click Display Selection.
The Applet List, Applet Manager, Transfer Manager, and Service and Visualization areas appear in the Phone Number Directory section.
Alongside Applet List, click Show.
The Applet List area expands. You can optionally search for your applet in this list. For information about searching the applet list, see Searching applet list.
- To edit an applet, click the name of the applet. The applet appears.
Make changes as required. For information on individual applet types and what information to provide in each of the fields, see Interaction Architect reference. Make sure that you click all applicable Update buttons to save any changes you make.
Each time you click an Update button, make sure that you read the messages that appear on the next page and correct any issues that arise.