The IVR Collect Digit String applet collects a string of digits, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this string in the specified digit string IVR Slot. For example, you might ask a user to provide their account number using their key pad. The applet collects this information.
When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.
Announcement
| Field | Options | Description |
|---|---|---|
| Upload audio file of this announcement from your PC | Audio (.wav) file | The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide using their telephone key pad. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. |
| Alternative Text | Text | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the call is routed to this applet. |
| Following this Announcement next applet is | List of available applets | The applet that the call is routed to after the announcement is played. |
Maximum Input
| Field | Options | Description |
|---|---|---|
| Maximum Number of Digits | Number | The maximum number of digits that the caller can press. When the caller has pressed the correct number of digits, the call routes to the next applet. Type the maximum number of digits that you want the applet to collect. |
No Input
| Field | Options | Description |
|---|---|---|
| Max. No Input Count | Number | If the caller does not provide any information using their telephone key pad, the applet plays the announcement again. The Max. No Input Count is the maximum number of times that the applet replays the announcement after no input. |
| Applet to go to after above nbr of no inputs | List of available applets | The applet that the call is routed to if the number of no inputs equals or exceeds the Max. No Input Count. |
Validation
| Field | Options | Description |
|---|---|---|
| Upload Validation Announcement | Audio (.wav) file | The audio file containing the announcement that is played if the administrator wants the caller to validate their input. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. |
| Alternative Text | String | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played if the administrator wants the caller to validate their input. |
| Validation required | Select, clear | Determines whether or not the digit string should be validated by the caller. |
Announcement
| Field | Options | Description |
|---|---|---|
| Upload Response Announcement | Audio (.wav) file | The audio file that contains the announcement that is played when the digit string that the caller provides is valid, or not validated. The announcement should tell the caller to press 1 to accept the information they provide, or 2 to re-enter the information. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. |
| Alternative Text (To be spoken if no audio file) | String | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the digit string that the caller provides is valid, or not validated. |
Friendly Name
| Field | Options | Description |
|---|---|---|
| Slot | List of available digit string IVR slots | The digit string IVR slot in which the applet must store the digit string that the caller provides. |
