Getting started (Interaction Content API)

To start using the Vonage Contact Center’s (VCC) Interaction Content API you must complete the following tasks:

• Sign up for a VCC account. Find more information about how to do this at Vonage Cloud Contact Center.
• Set up a working interaction plan in which interactions are delivered to your agents through an Automatic Call Distributor or Universal Contact Distributor. For information about setting up interactions plans and using VCC to make and receive interactions, go to Interaction Plans Architect.
• Get your client credentials from the VCC Admin Portal. For information, see Getting API credentials from VCC in How to authenticate with a Vonage Contact Center (VCC) API.
• Use the credentials to get a bearer access token. You must use your bearer access token to send requests to the Interaction Content API. For information about using your client credentials to get a bearer access token, see Requesting your bearer access token in How to authenticate with a Vonage Contact Center (VCC) API.

The root URL for the Interaction Content API is https://***.api.newvoicemedia.com/interaction-content, where *** represents a regional subdomain. URLs in the example code use *** in place of the region. To access the API for your region, replace *** with the correct subdomain for your region.