Interaction Content API
- Helen Griffith
Owned by Helen Griffith
For information, see Trying out Vonage Contact Center APIs.Try it out
What is the Interaction Content API?
The Vonage Contact Center Interaction Content API enables you to search for interactions and download the related interaction content. The currently available content includes:
- Call recordings
- Transcripts of call recordings and web chats
- Call recording categorizations
- Sentiment and conversation summaries
- Screen recordings
- Voicemails
- Attachments
- Audio files collected by the IVR Data Collector
- Video and screen share (Visual Engagement) recordings
- Interaction logs
The API is only available upon request.
Who is the Interaction Content API for?
Interaction Content API is for developers, engineers, and anyone else who is comfortable integrating with RESTful APIs and needs to manage interactions or download interaction content. Common use cases include:
- Downloading all content to an external location before it is purged
- Searching interactions based on metadata and downloading their content
- Downloading and sending specific interaction content
- Integrating access to interaction content from a third-party application
User-level API
User-level API credentials are required to use this API. User-level credentials are linked to an active user and enforce their permissions while using the available endpoints.