Date of release
Summary
Added support for Permissible Call Times (multiple time zones) in Connect
Availability
ContactWorld for Sales Select and Premium
Supervisor changes
Supervisors can define a time window for a Dial List during which the entries from that list will be retrieved when the Agent is working with Connect
Agent changes
Agent when assigned to Dial List with specified Permissible Call Times will not receive any entries outside the specified time window.
Salesforce administrator changes
Note that the following steps can be ignored if you are not upgrading from a previous version.
The fields NVMConnect_PermissibleCallTimesStartTime__c and NVMConnect_PermissibleCallTimesEndTime__c should be be added to the Dial List page layout.
Dependencies
Contact World for Salesforce 16.105
Related documentation
Improved Query Performance when Assigning Users to Dial Lists
Availability
ContactWorld for Sales Select and Premium
Supervisor changes
Some supervisors were reporting seeing query timeout errors when clicking the Assign Users button on the Dial List. We've addressed the issue by reviewing our code and applying Salesforce best practices.
Dependencies
Contact World for Salesforce 16.105