If you have forgotten your password, you need to reset your password. If you have made five or more failed login attempts and have therefore locked your account, you can either reset your password or you can ask your supervisor to unlock your account for you.
How do I reset my password?
If you have forgotten your password, click Forgot your password? on the Portal Login screen. Provide your username and email details in the Forgot your password? form, and click Email Password Reset Link. You will receive a Password Reset email. If you are an agent, you can alternatively contact your supervisor who can request a Password Reset email for you.
If you have locked your account after five or more failed login attempts, and then provide your correct login details, you will receive an Account Locked email.
When you receive the email, follow the instructions to visit the Reset your password form.
Provide the required information—you must use your existing username as written in the Password Reset or Account Locked email. Click Reset. Confirmation appears in your browser, and you also receive a confirmation email.
