_ExcerptAPIIPMMappingObjectCreateUpdate
- Helen Griffith
Owned by Helen Griffith
mappingName
Type | Required | Example |
|---|---|---|
| String | True | Map sales webchat |
A name for the mapping. The name is unique in the account.
mappingDescription
Type | Required | Example |
|---|---|---|
| String | True | Links sales webchat to sales interaction plan |
A description of the mapping, describing its purpose.
interactionPlanId
Type | Required | Example |
|---|---|---|
| String | Optional | 4556d0fc-335d-4f19-b764-b5aa3bf7ba4a |
The ID of the interaction plan linked to this mapping.
dataSources
Type | Required | Example |
|---|---|---|
| Object | Optional | { "name": "mapping version", "value": "3"} |
Data sources that will be created for interactions created using this mapping.
name.The value used to reference the data source.value.The initial value of the data source.
toAddresses
Type | Required | Example |
|---|---|---|
| Array | Optional | [ "+441234567890", "+449876543210" ] |
An array of one or more addresses that represent contact information used to identify and reach the contact center. They could be in the form of a phone number, email address, social media handle, or other, depending on the channel of communication.