When a voice call which is assigned to a specific agent's personal queue is routed through the VoiceMail applet, the caller will be prompted to leave a message for that agent. If the agent has previously recorded a personalised greeting, this will be played. Once the message has been left, it will be available for the agent to replay from ContactPad. The caller is able to replay and re-record their greeting before accepting it.
You can only use this applet in an interaction plan that routes calls, and not other types of interactions.