If enabled for your account, agents can see a list of their recent calls their call history in ContactPad. The recent calls list Call history includes inbound calls to the agent's personal queue, and outbound calls; inbound calls to the agent's personal queue that they missed are highlighted in the recent calls list their call history and also appear in a separate list of missed calls.
ContactPad with
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call
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history
When recent call lists are the call history feature is enabled for your account, agents will notice some changes in ContactPad. For information about ContactPad, see Overview of ContactPad. With recent call listshistory, agents can can see lists of their recent calls. The message panel is replaced with the recent calls the call history panel.
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For information about using the recent call listshistory, see Viewing and returning recent and missed calls.