ContactPad
ContactPad is the agent's main interface with Vonage Contact Center. Using ContactPad, the agent can make, receive and record calls.
What can we help you with today?
In this section
- Overview of ContactPad
- Agent states in ContactPad
- Call history in ContactPad
- Call notifications in ContactPad
- ContactPad address book
- ContactPad with presence
- ContactPad with Screen Lock for Vonage Contact Center
- ContactPad with WebRTC
- Extended agent presence (calls) in ContactPad
- Extended wrap in ContactPad
- Payments in ContactPad
- Personal queues in ContactPad
- Post Call Quality Rating in ContactPad
- Priority call handling
- Quick voice messages in ContactPad
- Single sign-on in ContactPad
- Voicemail in ContactPad
- Warm and cold transfers in ContactPad
- Warning and error messages in ContactPad
- Using ContactPad
- Accessing the interaction ID in ContactPad
- Changing states in ContactPad
- Changing your telephone number in ContactPad
- Declining calls in your personal queue
- Getting started with ContactPad
- Handling priority calls in ContactPad
- Logging an interaction in ContactPad
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Logging out of ContactPad
- Making and receiving calls in ContactPad
- Making an outbound conference call in ContactPad
- Managing your ContactPad password
- Pausing and resuming call recording in ContactPad
- Reporting problems in ContactPad
- Setting the default callback number in ContactPad
- Taking payments in ContactPad
- Using ContactPad with WebRTC
- Using voicemail drop in ContactPad
- Using voicemail in ContactPad
- Viewing and returning recent and missed calls in ContactPad