| Section |
|---|
| Column |
|---|
| How do I enable supervisors to rate call recording quality?When an agent makes or receives a call, if call recording is enabled and configured, the agent can record the call. For information about recording calls, see Call recording. |
|
...
Call recordings are stored in ContactWorld; you can add links to the appropriate call recordings in Salesforce task records that are created at the end of calls. For more information about adding links to call recordings in task records, see Adding |
|
...
...
field Interaction Quality. For information about rating call recordings, see Scoring call quality. Before you can use |
|
...
...
field, you must add it to a task page layout. |
| Column |
|---|
| | Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #0367a0 |
|---|
| borderStyle | solid |
|---|
| title | Progress |
|---|
| | Page Tree |
|---|
| root | Configuring advanced features |
|---|
|
|
|
|
To add the Interaction Quality field to a task page layout, perform the following steps:To embed a call recording player in task records, perform the following steps:
...