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While on a call and before working on another call, agents can relate the call to multiple Salesforce records. For more information, see 

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Logging a call

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during the call.

To enable this feature,

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 click the Link call to Name and Related object check box in custom settings. For information about

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the Link call to Name and Related object check box, see Configuring custom settings for optional ContactWorld features in Salesforce.

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rootConfiguring call logging in task records