If you experience bad audio quality problems during a call you can report the issue you experienced to Vonage Contact Center. Symptoms of bad audio quality problems include echo, crackling, one-side audio, and so on.
To report bad call quality, perform the following steps:
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Log a case with customer support in the usual way. Tell customer support what symptoms you are experiencing. For information about contacting customer support, see Customer Support Guide.
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distortion, too loud, too quiet, and so on.
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Platform-wide problemsIf multiple customers report the same problems over time, Vonage uses the information to help identify and then resolve platform-wide issues. Individual agent problemsVonage does not proactively investigate your individual reports. You or your supervisor can use these reports to identify and resolve local issues. |
If enabled for your account, a Report call quality button appears on the information panel in ContactPad.
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In the lower-right corner, the Report call quality issue button appears.
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| The button is only enabled when you are actively handling a call; the button is not enabled during Wrap Up time after a call or while a call is parked. |
While on a call, to report audio problems, click the Report call quality button button. Report problem appears. Hover over the problem buttons to see the type of problem the button reports.
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Click the applicable button to report the problem being experienced.
If configured, reported audio problems with inbound calls appear in Dashboards. For information about viewing reported audio problems in Dashboards, see Viewing audio problems in Dashboards.
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Only audio problems reported for inbound calls appear in Dashboards. |