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Log a case with customer support in the usual way. Tell customer support what symptoms you are experiencing—for example, echo, crackling, or one-sided audioexperiencing. For information about contacting customer support, see Customer support guideSupport Guide.
Click the information panel in ContactPad.
Section Column width 50% In the lower-right corner, the Report call quality issue button appears.
Column width 50% Click the Report call quality issue button.
Section Column width 50% Your feedback is recorded.
Column width 50%
| Note |
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| You can only report bad call quality during and after the call, but before ContactWorld assigns your next call. You must also report must report the same symptoms for three individual calls before customer support can look into the issue. |