...
Setting up personal queues, Taking and sending a message from a caller, Using dynamic announcements in a Data Announcer applet, Tagging interactions with a skill or skills
Excerpt |
---|
You can use any applet that stores data in a data source to create the data sources. The following applets create data sources:
|
...
|
...
|
...
|
...
You can also use an existing data source; by default, all calls have the following data sources available:
|