Insert excerpt |
---|
| _ExcerptDispositionCodes |
---|
| _ExcerptDispositionCodes |
---|
nopanel | true |
---|
|
Panel |
---|
borderColor | #eeeeee |
---|
bgColor | white |
---|
titleColor | white |
---|
borderWidth | 1 |
---|
titleBGColor | #232323 |
---|
borderStyle | solid |
---|
title | In this page |
---|
|
|
How do I ensure that agents always provide a disposition code at the end of an interaction?
Insert excerpt |
---|
| _ExcerptDispositionCodesExcerptEnforcedDispositionCodes |
---|
| _ExcerptDispositionCodesExcerptEnforcedDispositionCodes |
---|
nopanel | true |
---|
|
If the enforced disposition codes feature is enabled for your account, you can ensure that agents always provide a disposition code at the end of an interaction. To configure enforced disposition codes, add a new custom state. The new custom state must have the following settings:
...
...