If Supervisor Monitoring is enabled for your account, and if you have permission to use it you must provide the phone number on which you will listen to calls. To set your phone number, perform the following steps:
Column width 60% In the call monitoring section of the toolbar area, click settings. For information on the toolbar, see Overview of Real Time.
Section Call Monitoring Settings appears.
Column width 40% In Supervisor line number type the phone number on which you will listen to calls.
Section Column width 60%Click Save. The alert icon flashes and the list of alerts is updated.
If you have provided a valid number, a success alert appears. If you have provided a string containing characters other than numbers, an error message appears.
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When you click to supervise a call, you will receive a call on this number. For information about supervising calls, see Supervising a call.