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To access Interaction Architect, perform the following steps:

  1. Log in to ContactWorld the NewVoiceMedia platform as a supervisor. For information on logging in to ContactWorldthe NewVoiceMedia platform, see Logging in to ContactWorldthe Vonage Contact Center Admin Portal.
    • If you are the supervisor of multiple accounts, select the account that you want to access Interaction Architect for, and click Select.
    ContactWorld NewVoiceMedia appears.

  2. From the ContactWorld NewVoiceMedia homepage, move your mouse pointer over the menu icons on the left of the page.

    In the menu that appears, click Interaction Architect. Interaction Architect appears.

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