Used by Configuring call recording annotation in Salesforce and Embedding the call recording player in Salesforce tasks_ExcerptCallRecordingsEmbedSF and Configuring the conversation analyzer feature in Salesforce
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When an agent makes or receives a call, if call recording is enabled and configured, the agent can record the call. For information about recording calls, see Call recording. Call recordings are stored in Call Recordings within ContactWorld. To access the call recordings, you must log in to ContactWorld and locate the recording in the Call Recordings module. Alternatively, you can embed a call recording player in Salesforce task records that are created at the end of calls For information about Call Recordings, see Call Recordings. |