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Configuring the Conversation Analyzer feature in Salesforce

Configuring the Conversation Analyzer feature in Salesforce

Sept 06, 2021

If enabled for your account, conversation analyzer enriches the call recording player experience. Conversation analyzer adds the following features:

  • Voice visualization

  • Event timeline

  • Transcript of the recording

  • Categorization of the contents of the recording

If the conversation analyzer feature is not enabled for your account, you can use call recording annotation. For information about configuring call recording annotation, see Configuring call recording annotation in Salesforce.

To use the conversation analyzer in Salesforce, you must configure the feature within Advanced Reporting and Statistics. For information about configuring the conversation analyzer in Advanced Reporting and Statistics, see Configuring Conversation Analyzer in Salesforce.

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