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Used by _ExcerptCallRecordingsEmbedSF and Configuring the conversation analyzer Conversation Analyzer feature in Salesforce

Excerpt

When an agent makes or receives a call, if call recording is enabled and configured, the agent can record the call. For information about recording calls, see Call recording. Call recordings are stored in Call Recordings within ContactWorldInteraction Content within the Vonage Contact Center admin portal. For information about Call RecordingsInteraction Content, see Call RecordingsInteraction Content.