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Looker is Google's BI tool for visualizing and displaying data. For more information about Looker, see the Looker resources page.

Note

Embedded view

Vonage's Analytics Dashboards uses Looker's embedded view. Not all of the functionality in Looker's default experience as described in the documentation is available in the embedded view. 

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For a complete list of interactions fields and their descriptions, see Interaction Events fields.

Interaction model

Interaction event data describes every call or other type of interaction in a 4-layer structure, each with its own properties or fields:

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Users who do not have an access to Analytics Dashboards can still benefit from its data. You can schedule delivery of dashboards to any user, by providing their email addresses. For more information, see see the Scheduling delivery of a dashboard section in Using Analytics Dashboards.

What are the current limitations of Analytics Dashboards?

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