Historical Analytics
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In this section
- Overview of Historical Analytics
- Historical Analytics licenses and access
- Default Historical Analytics dashboards
- Agent performance - agent timelines
- Agent performance - interactions
- Agent performance - login/logout details
- Agent performance - presences
- Audio problems summary
- Delivery failures summary
- Disposition codes summary
- Interaction detail records (IDRs)
- Interaction details
- Interactions search
- Monitoring summary
- Queue abandons by presented skills
- Queue abandons by queue
- Queue abandons by virtual queues
- Queue performance by presented skills
- Queue performance by queue
- Queue performance by virtual queues
- Routing settings - groups
- Routing settings - skills
- Target time to answer by presented skills
- Target time to answer by queue
- Target time to answer by virtual queues
- Users summary
- Users' last logins in VCC platform
- Virtual Assistant summary
- Configuring Historical Analytics access
- Historical Analytics reference
- Using Historical Analytics
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