The GET /agents-availabilityavailability endpoint returns the current number of agents with the skill or skills you specify in each of the presence categories: Ready, Away, Extended Away, Logged Out. An agent’s presence category indicates the agent’s availability for work.
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Headers
Header parameters in Requests (Agent Availability API) apply to this endpoint.
Authorization scopes supported:
| Scope | Access granted |
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agents-availability:read | Entire endpoint |
Parameters
The endpoint accepts the following query string parameter:
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