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The GET /interactions/{guid}/content/{contentKey} endpoint enables you to get a single interaction content file after specifying the interaction GUID and the content key.

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Authorization scopes supported:

Parameters

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The endpoint accepts the following path parameters:

guid

The unique identifier of the interaction you want to get content for.

contentKey

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• callRecording. The call recording files in audio/wav format.
• transcript. The transcript of a call recording in application/json format.
• categorizationResult. The categorization result of the transcript in application/json format.screenRecording. The screen recording covering the timeframe of the interaction in video/webm format
• Unique identifiers. To get a voicemail or a screen recording, you must provide the unique identifier of the specific voicemail or screen recording you want to get. For example, 017f2106-ff1b-8d35-89e5-1e01b327a159. (Identifiers for older voicemails may be in the format voicemail-123 where 123 is the ID of the agent who the voicemail is for.) Unique identifiers for voicemails and screen recordings are returned by the GET /interactions and GET /interactions/{guid} endpoints.

Header parameters

range

bytes=0-1023

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curl -L -X GET "https://***.api.newvoicemedia.com/interaction-content/interactions/017d8f64-945e-4eb4-9bcb-98b7bec78f24/content/screenRecordinga94461c0-7d9d-4195-ae5b-0eaffd2bbb59" \
-H "Accept: application/vnd.newvoicemedia.v3+json" \
-H "Authorization: Bearer <ACCESS_TOKEN>"

Request voicemail for an interaction

curl -L -X GET "https://***.api.newvoicemedia.com/interaction-content/interactions/017d8f64-945e-4eb4-9bcb-98b7bec78f24/content/017f2106-ff1b-8d35-89e5-1e01b327a159" \ 
-H "Accept: application/vnd.newvoicemedia.v3+json" \ 
-H "Authorization: Bearer <ACCESS_TOKEN>"

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• callRecording (audio/wav)
• transcript, categorizationResult (application/json)
• screenRecording (video/webm)
• voicemail (audio/wav)

For information about successful responses, see Success response code and parameters in Responses (Interaction Content API).