Interaction Content (Interaction Content API)

For each type of interaction Vonage Contact Center (VCC) stores different content; this content is interaction content. For example, VCC will store a call recording for a recorded phone call. If Conversation Analyzer is enabled for the account that owns the call, VCC will also store a transcript of the recording and its categorization results. Generally, interaction content can be:

• a call recording (audio or video)
• a call transcript
• a categorization result
• a sentiment or conversation summary
• a voicemail (audio)
• a screen recording
• a chat transcript
• an attachment
• an audio file collected by the IVR Data Collector
• a video and screen share (Visual Engagement) recording
• an interaction log file

The Interaction Content resource can represent a binary file, such as WAV file, a JSON file or a video file. Using the Interaction Content resource you can get a single interaction content file by specifying the interaction and the key of the content you wish to retrieve.