Page Comparison

The GET /interactions/{guid}/content/{contentKey} endpoint enables you to get a single interaction content file after specifying the interaction GUID and the content key.

...

Authorization scopes supported:

Parameters

...

The endpoint accepts the following path parameters:

guid

The unique identifier of the interaction you want to get content for.

contentKey

...

• callRecording. The call recording files in audio/wav format.
• transcript. The transcript of a call recording in application/json format.
• chatTranscript. The transcript of a chat.
• attachment. The attachment file in application/json format.
• categorizationResult. The categorization result of the transcript in application/json format.
• Unique identifiers. To get a voicemail or a screen recording, you must provide the unique identifier of the specific voicemail or screen recording you want to get. For example, 017f2106-ff1b-8d35-89e5-1e01b327a159. (Identifiers for older voicemails may be in the format voicemail-123 where 123 is the ID of the agent who the voicemail is for.) Unique identifiers for voicemails and screen recordings are returned by the GET /interactions and GET /interactions/{guid} endpoints.

Header parameters

range

bytes=0-1023

...

• callRecording (audio/wav)
• transcript, chatTranscript, categorizationResult, attachment (application/json)
• screenRecording (video/webm)
• voicemail (audio/wav)

...