Data retention is the period that Vonage stores interaction content for in an account. Your account’s contracted data retention period determines your maximum retention period. When Vonage has stored interaction content for content for the retention period, Vonage deletes it.
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The administrator can change the data retention settings for interaction content, consisting content—consisting of call recordings, transcripts, and categorization results, and voicemails.
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- On
When automatic deletion is On, interaction content is being is being automatically deleted according to retention settings. - Pending
An automatic deletion state of Pending indicates that retention settings have changed or automatic deletion has been turned on within the past 30 days. While automatic deletion is pending, the administrator can verify the retention settings and make further changes if required. If the administrator changes the settings, the 30 days is reset; automatic deletion will be in the Pending state for 30 days. Interaction content is not is not automatically deleted while automatic deletion is in Pending state. Paused
When automatic deletion is Paused, no interaction content is being automatically deleted. Automatic deletion is paused if Vonage changes the contracted data retention period for your account. An administrator can also manually pause automatic deletion.Note Automatic deletion must not remain in paused for a prolonged period. You must contact your account manager if you want to change your contracted data retention period. After 30 days, Vonage reserves the right to turn on automatic deletion using the current contracted value.
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- Storage location shows the location of all interaction content. Each region has two storage locations. To change your storage location, contact Vonage support. When your storage location changes, future interaction content is stored in the new location.
Automatic deletion is On indicating that interaction content is being is being automatically deleted according to retention settings.
Automatically delete content older than contains the number of days after which Vonage deletes interaction content. The minimum value is 1 day.
Contracted data retention period displays the maximum number of days that Vonage will retain interaction content according to your Data Retention Service Description.
Last update displays the name of the user who last turned on the data retention settings for the account and the date and time they did so.
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