Data Retention

The Data Retention area of the Vonage Contact Center Admin Portal contains two sections:

• Store interaction content. This section contains data retention settings that apply to the storage of interaction content. Users with an admin license can change these settings, defining the frequency with which such data is automatically deleted from their account. For information about Data Retention, see Service Description for Vonage Contact Center - Data Retention.
• Export interaction content. This section enables permitted admin users to create external storage items, which correspond to storage areas in one of the integrated storage providers — currently either Amazon S3 or in Microsoft Azure. They can then schedule jobs (both recurring and one-time) that export interaction content to those areas.