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To set the initial agent login state, click the required state in the Select the initial agent login state list list in Configuration (Account Settings)). The Select the initial agent login state list contains both default and custom states.
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| You cannot select a custom state as the initial agent state. Only the default states are available in the Select the initial agent login state list.
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We recommend that you do not select Wrap Up as the initial login state due to potential issues. |
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