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For information about using voicemail drop, see Using voicemail dropVoicemail Drop.
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Single voicemail drop
If enabled for your account, agents can upload a single voice message. When making an outbound call, if the agent is connected to a voicemail, answering machine, or a customer, the agent can click to drop the message. The agent can then hang up their phone. The outbound call continues until the message has finished playing and then disconnects.
Multiple voicemail drop
If enabled for your account, agents can upload or record up to 50 voicemail messages.
The maximum length of an uploaded message is 5 minutes and it must be in WAV format with the .wav extension. The message must be recorded using a sample rate of 8 kHz.
The maximum length of a message recorded using ContactPad is 1 minute.
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