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When a call arrives in your personal queue, if you are unable to handle the call and if enabled for your account, you can decline the call. If enabled, a Decline 
Image Added button appears alongside the personal call.
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If no Decline Image Added button appears, you must configure an Agent Decline Breakout. For information about configuring an Agent Decline Breakout, see see Setting up personal queues. |
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| To decline the call, click the Decline Image Added button. When you decline the call, Vonage Contact Center routes the call as configured for your account, for example, to a VoiceMail applet.In this example, the agent has two calls in their personal queue. The first call arrived at 13:10 from 07800000000. The second call will appear in the list if still waiting when the agent answers or declines the first call. |
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