Using ContactPad
How do I use ContactPad?
As a Vonage Contact Center agent, you are able to perform tasks including making, receiving and recording calls.
In this section
- Accessing the interaction ID in ContactPad
- Changing states in ContactPad
- Changing your telephone number in ContactPad
- Declining calls in your personal queue
- Getting started with ContactPad
- Handling priority calls in ContactPad
- Logging an interaction in ContactPad
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Logging out of ContactPad
- Making and receiving calls in ContactPad
- Making an outbound conference call in ContactPad
- Managing your ContactPad password
- Pausing and resuming call recording in ContactPad
- Reporting problems in ContactPad
- Setting the default callback number in ContactPad
- Taking payments in ContactPad
- Using ContactPad with WebRTC
- Controlling a WebRTC call in ContactPad using compatible headset
- Emergency calling
- Ending a call using ContactPad with WebRTC
- Identifying which webpage contains the active ContactPad
- Improving your network connection when using ContactPad with WebRTC
- Making an outbound call using ContactPad with WebRTC
- Receiving an inbound call using ContactPad with WebRTC
- Setting up WebRTC for ContactPad
- Turning on WebRTC in ContactPad
- Using noise cancellation during WebRTC calls in ContactPad
- Using the WebRTC keypad in ContactPad
- Using WebRTC in ContactPad with a virtual desktop
- Using the WebRTC for Vonage Contact Center extension
- Using voicemail in ContactPad
- Using voicemail drop in ContactPad
- Viewing and returning recent and missed calls in ContactPad