Background noise is a significant problem in contact centers and affects both agents and customers. Customers may call in from wherever is convenient for them, contact centers can be noisy environments, and agents often work from home where background noise may be a problem. High-quality telephony devices and headsets will transmit every sound they pick up, even if that is not desirable.
If enabled for your account, agents can turn on noise cancellation. This
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This is included within ContactPad and requires no additional software to be installed or managed. Agents can turn the feature on or off as required. For information about using noise cancellation, see see Using noise cancellation during WebRTC calls in ContactPad with WebRTC.