If your Vonage Contact Center (VCC) account is enabled to use WebRTC, and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone. For information about making and receiving calls using WebRTC, see Making and receiving calls using WebRTC in Agent Workspace.
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| title | Limitations when using Agent Workspace with WebRTC |
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| title | Best practices for using Agent Workspace with WebRTC |
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When using Agent Workspace with WebRTC, make sure you have Agent Workspace open in only one browser tab. |
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| title | In this section |
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