Using Agent Workspace with WebRTC
- Helen Griffith
If your Vonage Contact Center (VCC) account is enabled to use WebRTC, and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone. For information about making and receiving calls using WebRTC, see Making and receiving calls using WebRTC in Agent Workspace.
Limitations when using Agent Workspace with WebRTC
We develop, test, and support using ContactPad with WebRTC in the most recent version of Chrome only.
Supervisor monitoring does not work with WebRTC (unless you are using the Team Dashboards (beta access)).
Best practices for using Agent Workspace with WebRTC
When using Vonage Contact Center with WebRTC, you should follow these best practices:
- Web browser:
- Reduce the number of windows and tabs you have open.
- Hardware:
- Upgrade computer hardware if CPU or memory limits are being reached.
- Regularly restart computer, ideally daily.
- Use a wired Ethernet connection (rather than a wireless connection) to connect to the network. Disable WiFi.
- Software
- Remove any non-essential applications.
- Update audio and headset drivers to their latest versions.
- Other:
- Configure your headset as the default device for audio (playback and recording).
Disable exclusive mode settings for your audio (playback and recording) devices.
- Ask your supervisor to set your initial state to a state other than Ready.
When using Agent Workspace with WebRTC, make sure you have Agent Workspace open in only one browser tab.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.