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The avatar in the banner enables the agent to change their password, report a problem, or log out of Agent Workspace.
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For information about changing a password, see Managing your Agent Workspace password.
Report application problem
For information about reporting a problem, see Reporting problems in Agent Workspace.
Log out
For information about logging out of Agent Workspace, see Logging out of Agent Workspace.
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When an agent has a phone call assigned to them, the call bar appears at the bottom of the conversation log. This is where the agent can control the call.
At the bottom of the conversion log, the type and number of waiting interactions appears. In the example below, the agent has 5 calls, 12 chats, and 8 emails waiting to be accepted.
When the agent selects an interaction in the conversation log, it opens in the conversation window and available related information about the contact in integrated CRMs opens in the insights panel.
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