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When you have scheduled a callback, CW4SF ContactWorld prompts you to call back the contact or lead at the requested time. For more information about scheduling a callback, see Scheduling a callback.
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If you want to take notes during the call, click the contact or lead's name. The object's record appears. For information about adding notes during the call, see Adding notes during a call - new Logging a call during the call. |
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If the comment field does not appear in the callback task record, add the Comment field to the Task page layout. |