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The GET /interactions/{guid}/content/{contentKey} endpoint enables you to get a single interaction content file after specifying the interaction GUID and the content key.

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Authorization scopes supported:

Parameters

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The endpoint accepts the following path parameters:

guid

The unique identifier of the interaction you want to get content for.

contentKey

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• callRecording. The call recording files in audio/wav format.
• transcript. The transcript of a call recording in application/json format.attachment. The attachment file in application/json JSON format.
• categorizationResult. The categorization result of the transcript in application/json JSON format.
• sentimentSummary. The sentiment summary of the transcript in application/json JSON format.

• Unique identifiers. To get other interaction content, you must provide the unique identifier of the specific content you want to get. For example, 017f2106-ff1b-8d35-89e5-1e01b327a159. Unique identifiers are returned by the GET /interactions and GET /interactions/{guid} endpoints. Interaction content that is identified by unique identifier is:

  • Audio recordings collected by the IVR Data Collector. Content is returned in video file format.

  • Voicemails. Content is returned in WAV format. Identifiers for older voicemails may be in the format voicemail-123 where 123 is the ID of the agent who the voicemail is for.

  • Screen recordings. Content is returned in video file format.

  • Video and screen share (Visual Engagement) recordings. Content is returned in video file format.

  • Chat transcript. Content is returned in application/json JSON format.
  • Chat attachment. Content can be in any format.
  • Conversation summaries generated by AI. Content is returned in json in JSON format.
  • Interaction logs in JSON format.

Header parameters

range

bytes=0-1023

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• callRecording (audio/wav)
• transcript, chatTranscript, categorizationResult, attachment conversationSummary, interactionLog, sentimentSummary (application/jsonJSON)
• screenRecording (video/webm)
• voicemail (audio/wav)
• ivrAudioRecording (audio/wav)
• videoRecording (video)
• attachment (any)

For information about successful responses, see Success response code and parameters in Responses (Interaction Content API).